Privacy Policy

Alberta Counselling Centre is committed to protecting the privacy of personal information. This Privacy Policy explains, in general terms, how we collect, use, disclose, protect, and retain personal information through our website, contact forms, email, telephone, and online booking tools.

This policy is intended to support the privacy obligations applicable to a private-sector healthcare practice in Alberta, including Alberta's Personal Information Protection Act (PIPA), applicable professional obligations of the College of Alberta Psychologists, and, where applicable, the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

Effective date: March 30, 2026

How we use personal information

We use personal information to:

• Respond to inquiries and communicate with prospective or existing clients.
• Schedule, confirm, or manage appointments and services.
• Provide assessment, counselling, administrative, and customer service support.
• Maintain internal records and meet legal, regulatory, insurance, and professional obligations.
• Operate, secure, and improve our website and online services.

Your privacy rights

Subject to applicable law, you may request access to personal information we hold about you, request correction of inaccurate information, and withdraw consent to certain uses or disclosures where permitted by law. To make a request, contact our Privacy Officer using the information below.

Contact forms and website inquiries

If you use our website contact form, we will use the information you provide to respond to your inquiry. Please do not include urgent, highly sensitive, or extensive clinical details in an online contact form. If you are experiencing an emergency, call 911 or go to the nearest emergency service.

Online booking and third-party services

Our online booking and practice management system is provided through Jane App. Information you provide through online booking or that we store in Jane in connection with our services may be processed through that platform. We also use website tools such as Google Analytics and Google Tag Manager.

Cookies and analytics

Our website may use cookies and analytics tools to understand website traffic, improve site performance, and measure website usage. These tools may collect technical information such as IP address, browser type, device information, and pages visited.

Consent

By contacting us, submitting a form, booking an appointment, or otherwise providing personal information, you consent to the collection, use, and disclosure of that information for the purposes described in this policy, subject to applicable law. You may withdraw consent in some circumstances, although doing so may limit our ability to provide services or respond to your request.

Safeguards

We use administrative, technical, and physical safeguards that are reasonable and appropriate for a psychology practice to help protect personal information against loss, misuse, unauthorized access, disclosure, or alteration.

Retention

We retain personal information only as long as reasonably necessary for the purposes described in this policy and to meet legal, regulatory, insurance, tax, and professional record-keeping obligations. Where applicable to clinical records, retention periods may include at least 10 years after last contact for adults and, for minors, 10 years after the person reaches the age of majority.

Privacy breaches

If a privacy breach creates a real risk of significant harm, we will take steps required by applicable law, which may include containment, assessment, notification of affected individuals, and reporting to the Office of the Information and Privacy Commissioner of Alberta.

External links

Our website may include links to third-party websites. We are not responsible for the content or privacy practices of those external sites.

Policy updates

We may update this Privacy Policy from time to time. The current version will be posted on this page with a revised effective date when material changes are made.